Custom Photo Pets Make Our Lives Whole - Dog & Cat Personalized Ornament

You can return most new, unopened items within 30 days of delivery for a full refund. We will also cover the return shipping costs if the return is due to an error on our part (you received an incorrect or defective item, etc.). You can expect to receive your refund within four weeks of giving your package to the return shipper, though in many cases you will receive it sooner. This timeframe includes the transit time for us to receive your return from the shipper (5 to 10 business days), the processing time once we receive your return (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply log into your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We will notify you via email of your refund once we've received and processed the returned item.